Information

All of my jewellery is handmade to order, and will vary slightly from the item picture because of this.

Most items take 2 to 3 weeks to make and ship, but if you need your order more urgently, please do get in touch - I can usually help. 

 

Packaging

All of my items are posted in white recycled card, branded gift boxes, which are perfect for gift giving.

I am more than happy to include a handwritten gift message. Please just let me know in the message box at checkout, or email me direct. 

 

Postage and Delivery

I aim to make and ship your order in 5 to 10 working days. Stacking ring sets may take up to three weeks at busy times (i.e. pre Christmas and Mothers Day). If you need your item for a particular date, do just email and let me know as I can usually juggle things to accomodate. 

For UK customers I offer two postage options:

  • Free 1st class post - if your order is over £100 I will send special delivery at no extra cost. 
  • Registered post (signed for) + £2.50

 For international customers:

  •  Airmail (proof of postage) £7.00

 

Resizing

Occasionally people order the wrong ring size, or need their rings resizing for other reasons. 

I can usually help if the ring needs to be stretched by up to about a size and a half. Costs involved for resizing like this will vary according to the work required, but a rough guide would be around £10 per ring. 

Unfortunately I am unable to reduce the ring size, especially if there are stones on the ring. In these instances a local high street jeweller may be able to help.  

 

Returns

I really want you to be happy with your purchase, and understand it can be difficult buying these things online, so if you are not 100% happy you can return for a refund within 14 days. However, I can not accept returns on customised or personalised items. Unfortunately this includes rings made to your size, as these will have been made specifically for you. 

Please contact me first to arrange a return as soon as possible. Items should be returned via recorded post, or special delivery, at your own cost. Unless faulty your refund will be made on receipt of the goods EXCLUDING ALL POSTAGE AND PACKAGING COSTS and a small administrative charge to cover costs (e.g paypal fees).

 

Hallmark

My jewellery is only hallmarked if it is at the weight for which hallmarking is required by UK Law. However, if you are keen to have your item hallmarked, I'm more than happy to oblige, it will add a little cost and time to your purchase as the item needs to go to the London Assay Office to be tested and marked. But you will then have the appropriate hallmark and my makers mark on your item. Please contact me to arrange.
 

Copyright

The content and Jewellery Designs on this site are Copyright © 2011 - 2017 of Rebecca Pearce and Red Bird Jewellery and Becky Pearce Designs. All rights reserved.
 
The images and products are available for social sharing (e.g Twitter, Facebook, Digg, Pinterest etc) where full URLs and credit are provided to Becky Pearce or this site. In fact, I'd love you to share - please go ahead!! However, if you'd like to use any images for any other purpose, please contact me for permission.
 
Registered address: 60 Brockham Lane, Brockham, Betchworth, Surrey, RH3 7EH